Last Updated: March 25, 2019

Thank you for visiting the Sweetheal.com Web site . SweetHeal wants you, as a visitor to the Site, to have a positive experience, so we have established the following terms and conditions so that we and you know what to expect from each other. By using the Site you agree to be bound by these Terms of Use. We may make changes to the Site, these Terms of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed your acceptance of these changes.

Shipping

Orders normally ship within two business days from time of order receipt.

If a PO box is given as an address, we will ship equivalent service USPS.

Money Back Guarantee

Your satisfaction is important to us and we realize that there may be circumstances in which you need to return an item. Refunds may be applied to all products sold on sweetheal.com.

All returned items must be in original, unflawed/unused condition and unmarked by the purchaser, and must be received within 30 days of original ship date.

Unless we are in error, we do not refund shipping costs.

Items returned to us in non-salable condition will be returned to sender, and no refund will be given.

If your order is deemed returnable, you will receive a refund of your order less shipping charges.

To ensure full credit for your returns, please contact Sweet HealCustomer Service at customerservice@sweetheal.com before returning merchandise.

Coupons

Coupon codes can be applied in the cart or during checkout. Coupons cannot be applied to items marked on sale. Previous purchases excluded. Only valid in United States. Limit one coupon code per order. Not valid on Gift Cards.

Privacy

Please review our Privacy Policy which also governs your use of our Site and the information you provide to us, to understand our practices (https://sweetheal.com/privacy).

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account Obligations

In consideration of your use of the Site, you agree to: (1) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the “Account Information”); and (2) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you are subject to our Privacy Policy. For more information, please see our full privacy policy by clicking here.

You will receive a password and account designation when you have completed the Account Information. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.

Site Content

You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces and other material (collectively “Content”) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, informational and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, including trademarks, without obtaining permission of the owner of the copyright or other proprietary right. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes.

We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

identification of the URL or other specific location on the Site where the material that you claim is infringing is located;

your address, telephone number, and email address;

a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You should send this information to us at the following address:

customerservice@sweetheal.com

SweetHeal

15 Budding Ridge

Southington,CT 06489

United States

General Rules for Giveaways, Contests and Sweepstakes

Introduction. From time to time, we may sponsor giveaways, contests, sweepstakes or other promotions (each, a “Contest”) on the Site or on Facebook at the Sweet Heal Facebook page and will give eligible entrants the opportunity to win a Prize as more fully described below and at the point of entry for the Contest. These general rules set forth in this section entitled “General Rule for Giveaways, Contests and Sweepstakes” (the “General Rules”) shall apply to all Contests operated by us or our affiliates, via any website or social network account page owned or controlled by us, unless specified at the Contest entry page. Facebook is not affiliated with us in any way, and Facebook does not sponsor, endorse or administer, and is not associated with in any way, the Contest.

Terms. In addition to these General Rules, each Contest shall have its own set of rules governing the operation of such Contest, including a description of the method of entry, the time period for the Contest (the “Contest Period”) and the applicable prize (the “Contest Rules”). The Contest Rules supplement and, when specified in the Contest Rules, supersede these General Rules.

Eligibility. ONLY LEGAL RESIDENTS WHO ARE 18 YEARS OF AGE OR OLDER, OF THE 50 US STATES AND THE DISTRICT OF COLUMBIA, ARE ELIGIBLE TO ENTER OR WIN, EXCEPT FOR THOSE STATES WHERE THE CONTEST IS PROHIBITED BY LAW. Neither us nor any of our affiliates warrants that any Contest is valid in any particular jurisdiction. Residents of jurisdictions where a Contest is prohibited are not eligible to enter such Contest and cannot win prizes. Contest winners are not required to purchase anything to claim his or her Prize.

Prize/Odds of Winning. The applicable prize (each, a “Prize”) will be described in detail in the Contest Rules. The Prize is subject to change. Further conditions and restrictions may apply. Specifics and restrictions of a Prize may be furnished at the time of Prize award. Entries will be judged by members of our staff and winners will be determined by our staff based on its determination of which entry or entries best meets the applicable criteria as set forth in the Contest Rules, or as otherwise described in the Contest Rules. The odds of winning depend on the number of entries received during the Contest Period. Each Prize is provided “AS IS” and without any warranty. Any applicable tax on a Prize is the sole responsibility of the winners. The winners, subject to confirmation of eligibility, will be notified by us via email. No barter, transfer, substitution or assignment of the Prize is permitted, except by us at our sole discretion. Winners who refuse the Prize forfeit the Prize and we may award the Prize to another entrant. The Prize is not redeemable for cash.

No Tampering. If for any reason the Contest is not capable of running as planned due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the applicable Contest, we reserve the right in our sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, WE RESERVE THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON OR PERSONS RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.

General. By entering a Contest, you agree to these rules and all eligibility requirements and all of our decisions regarding such Contest. The laws of the United States govern each Contest. You agree that each Contest should be governed by Connecticut law. All federal, state and local laws and regulations apply. If we do not receive your entry for any reason, including without limitation those specified below, or if your entry is not entered correctly, the entry will be invalid and you will be ineligible for the Prize.

We reserve the right in our sole discretion, to adjust the dates or cancel any Contest for any reason including, but not limited to, technical failure and/or unauthorized intervention. We and our affiliates, advertising, promotion, and fulfillment agencies, and legal advisors, and Facebook, are not responsible for and shall not be liable for: (i) late, lost, stolen, delayed, damaged, misdirected, inaccurate, incorrect, incomplete, or unintelligible entries or entry information, whether due to human error or technical malfunctions; (ii) any problems or technical malfunction of any telephone network or telephone lines, computer on-line systems, servers, providers, hardware, software program, computer equipment, network, or the Internet; (iii) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries, or difficulties of any kind accessing the Site or the Sweet Heal Page; (iv) any condition caused by events beyond our control that may cause the Contest to be disrupted or corrupted; (v) any injuries, losses, or damages of any kind arising in connection with or as a result of any Prize, or acceptance, possession, or use of any Prize, or from participation in any Contest, or (vi) any printing or typographical errors in any materials associated with the Contest. We reserve the right, in our sole discretion, to change these rules, upon proper legal notice if required by law. Each Contest will be conducted in accordance with our privacy policy, which can be accessed at https://sweetheal.com/privacy.

Who Won. To receive the names of the winners by mail after the Contest Period, please mail a self-addressed stamped envelope to: Sweet Heal Contest Winners,15 Budding Ridge, Southington, CT 06489 and clearly reference the applicable Contest.

Limitation of Liability and Disclaimer

THE SITE IS PROVIDED ON AN “AS IS” BASIS, AND SWEETHEAL.COM MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE OR THE PRODUCTS SOLD ON THE SITE. SWEETHEAL.COM HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SITE AND THE PRODUCTS OFFERED FOR SALE ON THE SITE. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (1) THE USE OF OR INABILITY TO USE THE SITE; (2) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM YOUR USE OF THE SITE;(3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (4) ANY OTHER MATTER RELATING TO THE SITE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT AND MERCHANDISE AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

Export

The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations – including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any Content derived from the Site to either a foreign national or a foreign destination in violation of such laws.

Our Rights

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or us.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer, cancel any order or part of an order, or refuse service to anyone for any reason. We also reserve the right to change the terms of any offer or promotion at any time without notice. We do NOT charge your credit card until after your order has entered the shipping process. The contract for sale of goods between us and any customer is not entered into until we charge a valid credit card or otherwise accept payment.

Links to Third Party Sites

Occasionally, we may make available a link to a third party’s web site. These links will let you leave the Site. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.

Submission of Comments and Suggestions

We are pleased to hear from our customers and welcome your comments regarding our products and the Site. You submit comments, suggestions, concerns or other material (“Submissions”) to us via email at customerservice@sweetheal.com. While you may omit your name from or use a “nickname” in your Submission, you may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. By posting or sending us any Submission, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify us against all claims and liabilities resulting from your Submission. We do not take any responsibility and assume no liability for any Submission posted by you or any other person or entity.

Applicable Laws

We control the Site from our offices within the United States of America. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of Connecticut, without reference to its choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Hartford, Connecticut for any disputes or controversies arising out of or related to these Terms of Use or your use of the Site.

Termination

These terms are effective until terminated by either party; provided that we may unilaterally change these terms with or without notice at any time. These terms of use may be updated from time to time, so it is recommended that you check back to review such terms of use intermittently. If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Taxes

We will add the cost of any applicable taxes on to your order from us.

Miscellaneous

These Terms of Use constitute the entire agreement between us (you and us) and govern the use of the Site. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. The section titles in the Terms of Use are for convenience only and have no legally binding effect.